Privacy Policy

Who we are

Artisan is a platform that gives makers, bakers, chefs, and crafters a home for their work — a public page, a way to host events, take orders, and stay in touch with their community. This policy explains what information we collect when you use Artisan, how we use it, and the choices you have.

"Artisan," "we," "us," and "our" refer to the team behind artisan.so. If you have questions about this policy, email us at support@artisan-app.com.

What we collect

We collect the minimum we need to run the product.

• Account information. Your name, email, and a password or Google sign-in identifier when you create an account.
• Artisan profile content. If you sell on Artisan, the bio, photos, products, events, and social links you publish to your page. This content is public by design.
• Customer activity. When you RSVP to an event, place an order, send a message, or follow an artisan, we store what you sent and when.
• Contact details for messaging. If you opt in to SMS or email updates from an artisan, we store the phone number or email you provide so we can deliver those messages.
• Payment information. When paid orders are available, payments are processed by Stripe. We never see or store your full card number — Stripe returns us a token and a payment status, which we keep as part of the order record.
• Technical information. Standard server logs (IP address, browser, request path) and a session cookie that keeps you signed in.

How we use it

• To run the service — authenticate you, render your page, deliver orders and messages, and keep the product working.
• To send transactional messages — order confirmations, event reminders, receipts, and account notifications.
• To send optional updates you've opted into (event announcements, newsletters from artisans you follow). You can unsubscribe at any time.
• To investigate abuse, fraud, or security incidents.
• To improve the product by looking at aggregate usage. We don't sell personal information. Ever.

Who we share it with

We share information with a small number of service providers who help us run Artisan. They see only what they need to do their job, and they're bound to keep it confidential.

• Stripe — payment processing.
• Pingram — SMS and email delivery.
• Google (OAuth) — if you choose to sign in with Google.
• Cloudflare — image storage and delivery for photos you upload.
• Railway — hosting and infrastructure.

We also share information with artisans you interact with. If you RSVP to an event, place an order, or send a message, the artisan can see your name, contact info, and what you sent — that's how they fulfil orders and host events.

We'll share information with law enforcement only when we're legally required to, and we'll push back on overreaching requests.

Your choices

• Access. Sign in to see the information on your account and activity.
• Correct. Edit your profile, contact info, and preferences at any time.
• Unsubscribe. Every marketing message has an unsubscribe link or STOP reply. Transactional messages (order confirmations, receipts) can't be opted out of while you have an active account.
• Delete. Email support@artisan-app.com to delete your account and associated data. We'll keep records we're required to retain (e.g. payment records for tax and fraud purposes) and remove the rest.

How long we keep it

We keep account and content data while your account is active. When you delete your account, we soft-delete your data promptly and purge it on a rolling schedule, except where we're required to retain records (e.g. financial records). Server logs rotate out within a short window.

Security

We use industry-standard practices — encryption in transit, hashed passwords, least-privilege access, and audited third-party providers. No system is perfectly secure, but we take this seriously and will notify affected users promptly if we ever learn of a breach.

Children

Artisan is not intended for people under 13. If you believe a child has created an account, email us and we'll remove it.

Changes to this policy

If we make material changes, we'll update the "last updated" date above and, where appropriate, notify you by email or in the product. Continuing to use Artisan after a change means you accept the new version.

Contact

Questions, corrections, or deletion requests: support@artisan-app.com.