Terms of Service

The short version

Artisan App is software that helps independent artisans run their pop-ups — building a profile page, taking preorders, scheduling, and keeping orders organized. A few things to know up front:

• We make the tools. You bring what you sell. We don't make, handle, inspect, or sell anyone's products or services. When you buy from an artisan, your order is between you and that artisan.
• Artisans run their own businesses. You set your prices, your pickup or fulfillment, your refund and cancellation policy, and you follow the laws that apply to what you sell where you sell it.
• Be good to each other. Be honest, be kind, and don't use the Artisan App for anything illegal.
• There's some legal stuff at the bottom about disclaimers, liability, and how we handle disagreements. Please read it — it matters.

This summary is just a friendly orientation. The full terms below are the actual agreement.

1. Welcome, and agreeing to these terms

These Terms of Service (the "Terms") are an agreement between you and Artisan App, LLC ("we," "us," "our"). They cover your use of our website, apps, and tools — which we call the Artisan App (together, the "Services") — wherever in the United States you use them.

By creating an account or using the Services, you're agreeing to these Terms. If you don't agree, please don't use the Services.

You need to be at least 18 years old to use the Services.

We may update these Terms from time to time. If we make a meaningful change, we'll let you know — usually by email or a notice in the app. If you keep using the Services after a change takes effect, that means you accept the updated Terms. If you don't like a change, you're always free to stop using the Services.

When you create an account, you agree to these terms by checking the consent box at signup, and we keep a record of which version of these terms you agreed to and the date you agreed — so there's never any confusion about what you signed up for. (If you created your account before we added that checkbox, you agreed through the on-screen notice shown at signup.) Each version is dated at the top of this page.

2. What the Artisan App is (and what it isn't)

The Artisan App is a software platform — think of it as the toolkit a food maker uses to run a pop-up: a personalizable profile, preorders, scheduling, and order management.

Here's the important part: we are not the seller, the maker, or the product or service. We don't make, prepare, package, store, inspect, deliver, or guarantee anyone's products or services, and we're not part of the transaction between an artisan and a customer. The product or service, and the sale, belong entirely to the artisan. We simply provide the tools that make it easier to run the show.

Throughout these Terms, an artisan is an independent maker, vendor, or service provider who uses the Services to run their pop-ups, and a customer is someone who orders from an artisan.

3. Your account

To use most features, you'll create an account. When you do, please:

• give us accurate, current information and keep it up to date;
• keep your password to yourself and your account secure; and
• let us know promptly if you think someone's gotten into your account.

You're responsible for what happens under your account. We may reclaim or change a username if we think it's misleading, offensive, or otherwise a problem.

4. Running pop-ups as an artisan

If you're an artisan, we give you the tools — but the business is yours. That means you decide and are responsible for:

• your products, descriptions, photos, the details a buyer needs (such as ingredients for food, materials for goods, or what's included for services), and prices;
• how you fulfill orders (for example, pickup, local delivery, or shipping where the law allows it);
• your own preorder, cancellation, and refund policies, which you'll make clear to your customers; and
• your customer service and communication with your customers.

You agree to describe your products and services honestly and to follow through on the orders you accept. If something goes wrong with an order, that's between you and your customer to resolve — though we may offer tools to help.

5. Your products and services: safety, compliance, and the law

This one is for artisans. When you sell food, goods, or services through Artisan, you are the seller — the maker, the cook, the merchant of record. Artisan is software that helps you run your business; we don't make, inspect, package, handle, deliver, or stand behind anything you sell. That means the responsibility for doing it safely and legally is yours, and we want to be clear about what that involves.

You follow the laws that apply to your work. Licensing and permits, food-safety and cottage-food rules, health-department requirements, labeling, weights and measures, product-safety standards, sales tax, and anything else your city, county, or state requires — that's on you to know and to follow. If you're not sure what applies, check with your local authorities before you start selling. Selling on Artisan is not permission to skip any of it.

If you sell food, you carry the food-safety responsibility. Whether you cook in a licensed commercial kitchen or under a cottage-food or home-kitchen law, you're responsible for preparing, storing, packaging, and transporting your food safely, and for any permit, inspection, registration, or kitchen certification your state or county requires for what you make. Many home-kitchen and cottage-food laws also require specific labels — things like your business name and address, the ingredients, a "made in a home kitchen" statement, the date, and an allergen disclosure. If a label is required where you sell, putting the right one on your product is your job, not ours.

Allergens are a big deal — disclose them. You're responsible for telling your customers, accurately and clearly, when your food contains or may have come into contact with a major allergen. Under U.S. law the major allergens are milk, egg, fish, shellfish, tree nuts, peanuts, wheat, soy, and sesame. If you offer optional allergen or dietary information on your products through Artisan, that information has to be true — customers and people with allergies rely on it to stay safe. Cross-contact matters too: if you can't rule it out (say, you bake with nuts in the same kitchen), say so.

You're liable for what you sell. To the fullest extent the law allows, any illness, injury, allergic reaction, or other harm arising from the food, goods, or services you sell — including foodborne illness and reactions to undisclosed or mislabeled allergens — is your responsibility, not Artisan's. You agree that claims like these are between you and your customer, and you'll cover Artisan for them as described in the Indemnification section below.

Carry your own insurance. Artisan does not provide you with any insurance — no general liability, no product liability, no event coverage, nothing. We strongly recommend you carry your own coverage that's appropriate for what you do, and that you talk to a licensed insurance agent about what makes sense for your business. Going without it is a risk you take on yourself.

For in-person events — a note on risk. Some artisans host pop-ups, classes, supper clubs, and other gatherings, and customers can RSVP to them. If you go to an in-person event you found on Artisan, you go at your own risk. Eating someone's food, being in their space, and joining their activity all carry ordinary real-world risks. To the fullest extent permitted by law, you release Artisan App, LLC, and the artisan hosting the event from any claim for injury, illness, loss, or damage arising out of your attendance. This release only goes as far as the law allows — it doesn't ask you to give up any right that can't legally be waived. Artisans: hosting a safe, welcoming event is your responsibility, and the food-safety, compliance, insurance, and liability points above apply in full to anything you host. None of this changes our own "as-is" disclaimer and the limits on our liability in the "as-is" and liability sections below, or how disagreements get handled in the "Sorting out disagreements" section — those still apply.

6. Payments and fees

When you buy something on Artisan, your purchase is with the artisan — not with us. The artisan is the seller and the merchant of record. They're responsible for the product or service, getting it to you, sending receipts, and honoring their own refund and cancellation policies. If anything is wrong with your order, start with the artisan — they're the one fulfilling it. We're a platform; we don't make, host, or ship anything ourselves.

Payments are processed by Stripe. By placing a paid order, you also agree to Stripe's terms. We never store your card number — Stripe handles that. We only keep a payment status and the identifiers Stripe gives us so we can show you and the artisan whether an order was paid.

Refunds, cancellations, and disputes are between you and the artisan. Because the artisan is the merchant of record, refunds and cancellations follow the artisan's own stated policy, and any refund or chargeback is settled on the artisan's account. If you raise a dispute with your bank or card company, the artisan responds to it directly through their own Stripe dashboard — we don't submit dispute evidence for them. We can see the status of a dispute, but we don't handle it on either side. Separately, we may take action on the platform — like removing a listing or suspending an account — in response to repeated complaints, chargebacks, or fraud.

Taxes are the artisan's responsibility — they're the seller, so sales tax and any other taxes on what they sell are up to them. The one exception: where the law requires Artisan App, LLC to calculate, collect, and remit tax as a marketplace facilitator, we may do so on a given transaction. If we do, it'll show at checkout.

Our fees. Artisan App charges a platform service fee on paid orders. Where a fee applies, we'll show it before you complete your purchase. If and when we offer artisan subscriptions or other charges, we'll tell you clearly before any such fee applies.

7. Your content and your profile

You get to make your profile and listings your own — your photos, your words, your story. Here's how content works on the Artisan App.

• You keep ownership of your content. Anything you create and post — profile content, photos, descriptions, and the like ("Contributions") — stays yours.
• You give us permission to use it to run and promote the Services. By posting Contributions, you grant us a worldwide, non-exclusive, royalty-free license to host, store, display, reproduce, adapt for formatting, and promote that content in connection with the Services and our marketing. This lets us, for example, show your pop-up on the site or feature an artisan in an email.
• You're responsible for what you post. You promise that your Contributions are yours to share, don't break the law, and don't violate anyone else's rights (including privacy and intellectual-property rights). If you send us feedback or suggestions ("Submissions"), we're free to use them to improve the Services, without owing you anything for them.
• We can moderate content. We don't have to monitor everything, but we may remove or edit content that breaks these Terms or seems harmful, and we can suspend accounts when we need to.
• Our stuff is ours. The Artisan App name, logo, software, and design belong to us. Please don't copy, scrape, reverse-engineer, or resell the Services or use our branding without permission.

8. Copyright complaints (DMCA)

We respect copyright, and we expect everyone on Artisan to do the same. If you're a copyright owner (or someone authorized to act for one) and you believe content posted on Artisan infringes your work, you can ask us to take it down. Here's how that works.

Where to send a notice. We've designated an agent to receive copyright complaints under the Digital Millennium Copyright Act (DMCA). Send your notice to:

(Email is the fastest way to reach us. We're completing formal registration of this agent with the U.S. Copyright Office separately; in the meantime, this is the right place to send notices.)

What a valid takedown notice needs. To act on your complaint, the law requires that your notice include all of the following. If anything is missing, we may not be able to act on it, and we may reach back out to you for it:

1. Your physical or electronic signature (the signature of the copyright owner or someone authorized to act on their behalf).
2. What was infringed — a description of the copyrighted work you say has been infringed (or, if several works are covered by one notice, a representative list of them).
3. What to remove and where to find it — a description of the material you say is infringing, with enough detail (a URL is ideal) for us to locate it on Artisan.
4. How to reach you — your name, mailing address, telephone number, and email address.
5. A good-faith statement that you believe the use of the material isn't authorized by the copyright owner, its agent, or the law.
6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf.

What we do with it. When we receive a complete notice, we'll remove or disable access to the material in question, and we'll make a reasonable effort to let the person who posted it know — including a copy of your notice. Heads up: the law (17 U.S.C. § 512(f)) makes it possible to be held liable for damages if you knowingly misrepresent that material is infringing, so please only send a notice about content you genuinely believe infringes your rights.

If you think your content was taken down by mistake (counter-notification). If you posted something that was removed and you believe that was a mistake — or that you have the right to use it — you can send us a counter-notification. Send it to the same DMCA Agent contact above, and include all of the following:

1. Your physical or electronic signature.
2. What was removed and where it was — a description of the material and the location where it appeared before it was taken down.
3. A statement, made under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification.
4. Your name, mailing address, and telephone number, and a statement that you consent to the jurisdiction of the federal court for the district where your address is located (or, if your address is outside the United States, for any judicial district in which Artisan App, LLC may be found), and that you'll accept service of process from the person who sent the original takedown notice (or their agent).

What happens after a counter-notification. When we receive a complete counter-notification, we'll forward it to the person who filed the original complaint and let them know the material may be restored. Unless that person notifies us that they've filed a lawsuit seeking a court order to keep the material down, we'll restore it — generally between 10 and 14 business days after we receive your counter-notification.

Repeat infringers. We have a firm policy on this: in appropriate circumstances, we'll terminate the account of anyone who repeatedly infringes others' copyrights. And at any point in the process, we may remove content or suspend an account if we believe it's warranted.

If you're unsure whether something rises to the level of infringement, or you just want to flag a concern that doesn't fit the formal notice above, you're always welcome to email us at support@artisan-app.com — we'd rather hear from you early than have it become a bigger problem.

9. Things you agree not to do

To keep the Artisan App safe and pleasant, you agree not to:

• use the Services for anything illegal, deceptive, or harmful;
• sell anything you're not legally allowed to sell, or anything our payment processor prohibits;
• harass, threaten, abuse, or impersonate anyone;
• post false, misleading, infringing, or abusive content;
• scrape, copy, or harvest data or other users' information;
• try to break, overload, hack, or reverse-engineer the Services or get around our security; or
• use bots or automated tools to access the Artisan App without our permission.

Breaking these rules can lead to your content being removed and your account being suspended or closed.

10. Things you can't sell here

Artisan is for makers selling honest food, goods, and services. Some things can't be sold here — because they're illegal, because they're not safe to hand off to a stranger over the internet, or because the companies that move the money won't allow it. This section is mostly for artisans, but it tells everyone where the line is.

You have to follow Stripe's rules, not just ours. Payments on Artisan run through Stripe, and Stripe is the merchant's payment processor — so when you sell here, you're also bound by Stripe's Prohibited and Restricted Businesses list, which spells out the products and services Stripe won't process payments for. You can read it at https://stripe.com/restricted-businesses. If Stripe won't process it, we can't let you sell it — full stop. Stripe updates that list from time to time, and changes there apply to you automatically.

Specifically, don't list or sell any of the following on Artisan:

• Anything illegal where you are, where your customer is, or where the order is fulfilled — including stolen goods and anything that infringes someone else's copyright, trademark, or other rights.
• Weapons — firearms, ammunition, explosives, and the parts and accessories that go with them.
• Controlled substances and drugs — illegal drugs, drug paraphernalia, and anything marketed as a legal substitute for a controlled substance.
• Alcohol, tobacco, vapes, and cannabis — including hemp- and CBD-derived products and any THC product, even where it's legal locally. These are heavily regulated and aren't a fit for the platform.
• Recalled or unsafe products — anything subject to a government recall, or any food or product that isn't safe to consume or use as sold.
• Counterfeits and knockoffs — fakes, replicas, or anything passed off as a brand it isn't.
• Regulated foods we're not set up for — products that require licensing, inspection, or handling we don't support, beyond what your local cottage-food or food-safety rules allow. (Section 5 covers your food-safety and compliance responsibilities in full.)
• Adult services and sexually explicit content — escort or other adult services, and pornographic material.

This isn't the whole universe of things we'll say no to — if something is dangerous, deceptive, or clearly not what Artisan is for, we may remove it even if it isn't named above. If you list or sell something on this list, we can take down the listing, suspend your account, or close it — and Stripe may freeze or close your payment account on its own, which is outside our control.

A note on sanctions and trade rules. By using Artisan, you confirm that you are not named on any U.S. government sanctions or denied-party list (for example, the U.S. Treasury Department's list of Specially Designated Nationals), that you are not owned or controlled by anyone who is, and that you are not located in a country or region subject to U.S. embargo. You also agree not to use Artisan in violation of U.S. export control or sanctions laws. We may check accounts against these lists, and if a match comes up, we may decline, suspend, or close the account.

11. Other people's websites and content

The Services may link to third-party websites or show third-party content. We don't control or vouch for those, and we're not responsible for them. If you follow a link off the Services, that's at your own risk and under that other site's terms.

12. How we'll communicate with you

Running a small business means staying in the loop, so we'll send you messages — by email, and by text where you give us a number. Here's how that works, and how you stay in control of it.

Two kinds of messages. Some messages are about something you did or something you need to know — an order or RSVP confirmation, a receipt, a change to a pickup time, a password reset, a security alert, or another notice tied to your account or a transaction. These are service messages, and they're part of using Artisan, so you'll get them while your account is active. Other messages are marketing — news, tips, and the occasional nudge about what's new. Marketing is optional, and you can turn it off any time.

Email. We send service messages to your email by default, and marketing email is on by default. Every marketing email has an unsubscribe link, and we honor it — click it and we'll stop sending you marketing email. We'll still send the account-security and sign-in emails you need to use Artisan safely (like password resets), since those keep your account working; if you'd like to change which order or account updates reach you by email, you can adjust that in your notification settings or email us at support@artisan-app.com.

Text messages (SMS). If you give us a mobile number, we'll use it for service texts tied to your account and your orders. We only send marketing texts if you opt in — it's off by default, and you turn it on yourself. Our marketing texts come from Artisan App. Agreeing to marketing texts is never a condition of buying anything or of using Artisan; you can place orders and use every feature without it.

A few things to know about texts:

• Message frequency varies depending on what you're doing on Artisan.
• Message and data rates may apply, depending on your mobile plan — those are between you and your carrier.
• Reply STOP to any text to opt out, or HELP for help. Our messaging provider handles STOP and HELP at the carrier level, so a STOP reply stops the texts right away.

Changing your mind. You can revoke your consent to texts or marketing by any reasonable means — reply STOP, use an unsubscribe link, change your notification settings, or just email us at support@artisan-app.com. A STOP reply takes effect immediately at the carrier level; for requests you send another way, we'll honor them within 10 business days. After you opt out of marketing, we may still send you service messages, because those keep your account and your orders working.

When we reach out. We send messages during reasonable hours for your local time zone.

One more thing: by giving us your email or phone number and agreeing to these terms, you're agreeing that we can send you these communications electronically, and that electronic notices, agreements, and disclosures satisfy any requirement that they be in writing.

13. Privacy and customer data

We care about your privacy. Our Privacy Policy explains what we collect and how we use it, and it's part of these Terms. Please give it a read.

If you're an artisan, you have responsibilities for the customer data you receive. When a customer places an order with you, you receive their name, email, and phone number to fulfill that order. You become an independent controller of that personal data, and you agree to:

• use it only to fulfill the order (including reasonable follow-up about that order, like a pickup reminder);
• not market to those customers — by text, call, or email — without separately obtaining their consent, and comply with the TCPA, CAN-SPAM, and any applicable state privacy laws;
• not sell, rent, share, or transfer customer data to anyone else;
• keep it secure with reasonable safeguards, and notify us promptly if you experience a data breach;
• delete it on our or the customer's reasonable request; and
• comply with all applicable privacy and anti-spam laws.

We may suspend or terminate artisans who don't honor these obligations.

14. Your data

We do our best to keep the Services running and to back up data, but you're ultimately responsible for keeping your own copies of anything important to you. We're not liable for data that's lost or corrupted.

15. Suspending or closing accounts

We hope it never comes to this, but we may suspend or close an account — at our discretion — if someone breaks these Terms, uses the Services unlawfully, or creates risk for other users or for us. You can also close your account anytime. If we've closed an account for cause, please don't create a new one to get around it.

16. Changes and downtime

These terms can change, but never by surprise. As Artisan grows, we'll sometimes need to update these terms — to add a new feature, clarify something, or keep up with the law. When we do, here's how it works:

We'll tell you before material changes take effect. If a change is material — meaning it meaningfully affects your rights or obligations, like how disputes are handled, what we can charge, or how we use your information — we'll give you advance notice by email or an in-product notice, and we'll post the updated terms here with a clear effective date. We aim to give you at least 30 days' notice before a material change takes effect, unless a change has to happen sooner to comply with the law.

Material changes need your renewed agreement. For material changes, continuing to use Artisan isn't enough on its own — we'll ask you to actively accept the new terms (for example, by asking you to review and accept the changes) before they apply to you. If you don't accept, you can stop using the Services and close your account before the effective date. For minor, non-material updates — fixing a typo, reorganizing a section, adding a clarification that doesn't change your rights — we'll post the revised version with a new date, and your continued use after the effective date means you accept those minor changes.

Changes never apply backward. A new version of these terms only governs your use of Artisan going forward, from its effective date. If a dispute or claim has already arisen between you and us before a change takes effect, the version of these terms that was in place when that dispute arose is the one that applies to it. We won't use a later edit to change the rules on something that already happened.

About downtime. We work hard to keep Artisan up and running, but we're a small team building real software, so things occasionally break, slow down, or go offline for maintenance. We'll do our best to give you a heads-up before planned downtime and to get things back to normal quickly when something unexpected happens. We can also add, change, or retire features over time as the product evolves. None of this changes the commitments we've made to you in the rest of these terms.

17. The "as-is" part

We provide the Services "as is" and "as available," without warranties of any kind. To the fullest extent the law allows, we disclaim implied warranties like merchantability, fitness for a particular purpose, and non-infringement. We don't promise the Services will always be uninterrupted, error-free, or perfectly secure, and — as noted above — we don't warrant or take responsibility for the products, services, or conduct of artisans or customers.

18. Limits on our liability

Artisan is software — a tool that helps artisans run their businesses and helps customers find and buy from them. The products and services themselves come from the artisan, not from us. So before we talk about limits, here's the part that doesn't change no matter what: liability for the food, goods, and services sold through Artisan sits with the artisan who made or provided them, not with us. We are not the seller, the maker, or the product or service. If something you bought is defective, unsafe, late, or not what you expected, that's a matter between you and the artisan, and your remedies are against them.

With that said, here are the limits on what we owe you. To the fullest extent allowed by law, Artisan App, LLC, our team, and our service providers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages — things like lost profits, lost data, lost goodwill, or business interruption — arising out of or relating to your use of the Services, even if we've been told such damages were possible.

And here's the cap. For everything else, our total liability to you for any and all claims relating to the Services is limited to the greater of (a) one hundred U.S. dollars ($100), or (b) the amount of platform fees you actually paid Artisan App, LLC in the twelve months before the event giving rise to the claim. (Money you paid an artisan for their products or services isn't a fee paid to us — that's between you and them.)

Some things can't be capped, and we're not trying to cap them. Nothing in these terms limits or excludes our liability for: (a) our own fraud or fraudulent misrepresentation; (b) our willful misconduct; (c) our gross negligence; (d) personal injury, illness, or death caused by our negligence; or (e) anything else that can't be limited or excluded under applicable law. Those liabilities stand on their own, in full.

If your state doesn't allow some of these limits, that's fine. Some places don't allow the exclusion or limitation of certain damages, or the disclaimer of certain warranties. If you live somewhere like that, the exclusions and limits above apply to you only to the extent your state's law permits — and the rest of this section stays in force. In other words, we're limiting our liability as far as the law lets us, and no further.

19. You agree to cover us (indemnification)

If someone brings a claim against us because of something you did — your content, your use of the Services, your products or services, your breach of these Terms, or your violation of someone's rights or the law — you agree to cover us for the resulting costs, including reasonable legal fees. We may take over the defense of such a claim, and you'll cooperate with us if we do.

20. Sorting out disagreements

We'd much rather talk than litigate. If something goes wrong, email us first at support@artisan-app.com and give us a real chance to make it right — most things get sorted out with a conversation. This section explains what happens if they don't.

The short version. You and Artisan App, LLC agree that any dispute between us will be resolved by binding arbitration, one person at a time, rather than in court or before a jury. There's no class action, and there's a 30-day window where you can opt out of all of this if you'd rather keep your day in court. The details below are the operative part — please read them.

This agreement involves interstate commerce, and the Federal Arbitration Act governs. Artisan is a nationwide, internet-based service, so this arbitration agreement involves interstate commerce and is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.), including its rules favoring the enforcement of arbitration agreements. To the extent any aspect of this arbitration agreement is not governed by the Federal Arbitration Act, and for any dispute between us that ends up in court, the laws of the State of Washington apply, without regard to its conflict-of-laws rules.

You can opt out within 30 days — no hard feelings. If you don't want to be bound by this arbitration agreement, you can opt out. Just email support@artisan-app.com within 30 days of the date you first accepted these terms, with the subject line "Arbitration Opt-Out," and include your name and the email address on your account. That's the only thing you have to do — there's no form to fill out and no fee. Opting out won't affect anything else in these terms, it won't change how we treat you, and if you opt out, any dispute between us will be decided by the courts described under "If you opt out, or for small claims" below. Emailing us within the 30 days is the way to opt out; if you don't, you and we are both bound to arbitrate.

Small claims are still fair game. Either of us can bring an individual claim in small-claims court instead of arbitration, as long as the claim stays in that court and isn't moved up, removed, or turned into a class or representative action. This carve-out is here so the everyday stuff stays simple.

How the arbitration works. Any dispute that isn't opted out of or kept in small-claims court will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these terms. You can find those rules at adr.org or by calling the AAA. The arbitration will be conducted by a single neutral arbitrator. Unless you and we agree otherwise, any in-person hearing will take place in King County, Washington, or — at your choice — in the U.S. county where you live; and where the rules allow, the arbitration can be handled by phone, video, or written submissions so nobody has to travel. The arbitrator decides the dispute and can award the same individual relief a court could, and the arbitrator's decision can be entered as a judgment in any court with jurisdiction.

The arbitrator decides what's arbitrable. The arbitrator — not a court — has exclusive authority to resolve any question about whether this arbitration agreement applies, what it covers, and whether it's enforceable, including any argument that all or part of it is unconscionable or void. The one exception is the class-action waiver in the next paragraph: only a court (not the arbitrator) may decide whether that waiver is enforceable.

No class actions — one person at a time. You and Artisan agree to bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may not combine more than one person's claims into a single case or preside over any class or representative proceeding. If a court decides this class-action waiver can't be enforced for a particular claim, then that claim — and only that claim — comes out of arbitration and goes to court; the rest of this section still applies to everything else.

If a lot of similar cases get filed at once. If 25 or more demands for arbitration that raise substantially similar claims are filed against Artisan (or by Artisan) by or with the help of the same lawyers or coordinated group of lawyers within a 90-day period, you and we agree the AAA will administer them in batches of up to 50 demands at a time, treating each batch as one case with one filing-and-administration fee, one arbitrator, and one set of hearings. This keeps things efficient and affordable for everyone and helps the AAA move cases along. If the AAA can't or won't administer the cases this way, a court may appoint a single arbitrator to handle the batching. Any statute-of-limitations clock and any filing deadline is paused for your claim while it waits its turn in the batch, so no one loses their claim by being later in line.

Please bring claims promptly. To the extent the law allows, any claim arising out of or relating to these terms or to Artisan must be brought within one year after the claim first came up — otherwise it's permanently waived. This one-year limit does not apply to claims for personal injury, which you can bring within the time the law normally allows.

If you opt out, or for small claims. If you've opted out of arbitration, or for any dispute that isn't subject to arbitration, you and Artisan agree it will be resolved exclusively in the state or federal courts located in King County, Washington, and we each consent to the personal jurisdiction of those courts.

This part sticks around. Except for the one-year limit described above (which doesn't apply to personal-injury claims), nothing in this section shifts our attorneys' fees onto you for losing or shortens any other deadline the law gives you — each of us is responsible for our own attorneys' fees and costs except where the law or the AAA rules say otherwise. If any piece of this section is found unenforceable (other than the class-action waiver, which is covered above), that piece is removed and the rest of this section stays in full force. This arbitration agreement survives the end of these terms and of your account.

21. The fine print

A few smaller items that round out the agreement. They're short, but they matter.

This is the whole deal. These terms — together with our Privacy Policy and any specific terms we point you to — are the entire agreement between you and Artisan App, LLC about your use of the Services. They replace anything we said before. If we don't enforce a part of these terms right away, that's not us giving it up — we can still enforce it later.

If one part doesn't hold up, the rest still does. If a court decides any part of these terms can't be enforced, that part is trimmed back to what the law allows (or dropped if it can't be), and everything else stays in full force.

You can't hand off this agreement; we can. You can't transfer your account or your rights under these terms to someone else without our written okay. We may transfer ours — for example, if Artisan App, LLC is acquired, merges, or sells the business — and these terms travel with it.

We're not partners. Using Artisan doesn't make you and Artisan App, LLC partners, employer and employee, agents, or a joint venture. Neither of us can make commitments on the other's behalf. Artisans are independent businesses, and customers contract directly with them — Artisan App, LLC is the software in the middle, not a party to those deals.

Some parts stick around after you leave. If your account closes — whether you delete it or we end it — the parts of these terms that are meant to outlast the relationship keep applying. That includes the disclaimers, the limits on our liability, the indemnification you've agreed to, our intellectual-property rights, the feedback license, the arbitration agreement and releases, and any payment, fee, refund, chargeback, or tax obligations that had already built up before you left. Closing your account doesn't wipe out money you already owed or claims that had already come due.

Things outside our control. We're not responsible for failing to do something under these terms when the cause is genuinely beyond our reasonable control — things like natural disasters, fires, floods, severe weather, power or internet outages, failures of a third party we rely on (such as our payment, messaging, hosting, or image providers), strikes, war, civil unrest, government action, or a pandemic. If one of these hits, we'll do what's reasonable to get the Services back to normal, but we won't be on the hook for the delay or interruption it caused.

Your feedback. If you send us an idea, suggestion, bug report, or any other feedback about Artisan, thank you — we genuinely read it. So we can act on it freely, you're giving us permission to use that feedback for any purpose, in any way, without owing you anything and without keeping it confidential. You're not handing over the rights to your own products or content here — just the suggestions you choose to share with us about the platform.

What we own, and what you get to use. The Artisan name, the Artisan logo, the software that runs the platform, and the look, feel, and design of the Services all belong to Artisan App, LLC (or to the people we license them from). They're protected by copyright, trademark, and other laws. We're giving you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose — for your personal or internal business use — while these terms are in effect, and nothing more. That license doesn't give you any rights in our name, logo, or other brand marks; don't use them without our written permission. The content you publish stays yours — this is only about what's ours.

How we give each other notice. When we need to send you a legal notice, we'll use the email on your account or post it in the product — so keep your email current. When you need to send us a legal notice, write to us at:

A notice counts as given when we send it to you, or when we receive yours. (For copyright complaints, follow the DMCA steps in the "Copyright complaints" section instead — those go to our designated agent.)

Which law applies. These terms are governed by the laws of the State of Washington, and disputes are handled as described in the "Sorting out disagreements" section above.

22. Contact us

Questions about these Terms? We're happy to help.